How to Ace Customer Experiences Via Digital Transformation

Connected experiences are no longer a ‘good-to-have’ when it comes to retail; they can make or break a brand’s experience. The modern consumer expects a consistent experience across offline and online channels. So how do brands navigate this journey from Offline-to-Online (O2O) successfully? Catch industry experts as they discuss this O2O journey and much more in this video from our #GROWTH Mixer Mumbai 2023.

Watch this video to learn how the Tata-owned jewelry brand Tanishq was able to see the same level of success as their offline business in the online space. Lead Product Manager at Tanishq, Suman Sourav, took us through a detailed presentation sharing many winning customer engagement strategies along the way at the #GROWTH Mixer Mumbai 2023.

Tune in to hear Eve Fish, the AVP of Marketing at Publishers Clearing House discuss how this direct mail organization has become a digital powerhouse over the last 60 years, at our #GROWTH Summit in NYC. Learn more about those big checks, all their winning moments, and the impressive engagement numbers behind some of the most loyal PCH users, as Eve walks through the digital evolution of the brand and what exciting things they have in store!