Customer Engagement Leadership Program

Cape Town

March 25, 2026

Retail & E-commerce Edition

Request Your Invite Now

Live Retail-focused CLM workshop

This Isn't CLM 101!

Why Retail & E-com Leaders Are Joining the CELP Cape Town Cohort

Advanced, hands-on CLM workshop built exclusively for Retail & E-com professionals
Grow into a customer engagement leader who drives measurable outcomes like higher retention, increased LTV, and lower CAC
Learn from Retail & E-com practitioners who’ve cracked growth at scale across high-competition markets
Apply proven CLM frameworks adapted specifically for omnichannel retail, D2C, and e-commerce contexts
Workshop real challenges: first purchase optimization, abandonment recovery, personalized repeat purchase automation, AOV uplift, churn prediction & loyalty
Collaborate with Retail & E-com peers from leading South African brands – and walk away with a battle-tested strategy
Leave certified as an Advanced Retail & E-com Customer Engagement Leader

Request Your Invite

Days

Hours

Minutes

Seconds

Topics covered in the framework

First Purchase Optimization

Repeat Purchase & AOV Uplift Automation

Churn Prediction & Winback

Loyalty Enrolment & Redemption

Retail-Specific Intelligence, Not Generic Theory

Every session, case study, and framework is grounded in Retail and E-commerce realities. Get face time with practitioners who've tackled the exact challenges you're navigating, and walk away with strategies you can implement the week after.

Move from Practitioner to Strategist

If you attended CELP Cape Town in September 2025, this is your next chapter - going deeper into the mechanics of retail growth: CAC efficiency, LTV maximization, and building compounding retention loops in a competitive e-commerce market.

Build Your Retail Marketing Network in South Africa

The September 2025 cohort brought together 55+ senior marketers from South Africa's most recognized brands. This March, the circle gets more focused - exclusively Retail & E-commerce leaders who speak your language and are solving the same problems.

Workshop Mentors

Learn from those who've done it in Retail

Kenne Loubser

Head of Digital, OneDayOnly.co.za

Kenne Loubser

Head of Digital, OneDayOnly.co.za

Yoshlin Francis

Head of Customer, PEP

Yoshlin Francis

Head of Customer, PEP

Arun Narayanan

Head of Customer Community, MoEngage

Arun Narayanan

Head of Customer Community, MoEngage

What the Day Looks Like

Before the Workshop

Once accepted, you'll receive curated pre-reading and video content covering the advanced CLM frameworks we'll build on - so the session stays at the level it's designed for.

During the Workshop

Dive into advanced CLM frameworks applied to Retail & E-com - from omnichannel journey design to AI-powered churn prediction
Solve live problems using real retail use cases: cart abandonment, loyalty decay, post-purchase re-engagement
Break into small peer groups to stress-test strategies with fellow Retail and E-com leaders
Each group presents their approach and gets direct feedback from mentors and the cohort
Walk away certified as an Advanced CLM Practitioner in Retail & E-com, with a physical and LinkedIn-ready digital certificate

After the Workshop