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celp-event

Customer Engagement Leadership Program

London
July 10, 2025

London - July 10, 2025

Save Your Seat
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Live CLM workshop

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Why You Should Join the CELP London Cohort

  • Live in-person workshop on Customer Lifecycle Management (CLM)
  • Get certified as a CLM expert!
  • Learn from real-world examples from industry leaders
  • Learn & apply proven CLM frameworks
  • Brainstorm your CLM strategy with industry peers
  • Globally loved format (400+ past participants globally!)
Get ahead of the limited seats and save your spot NOW
Get your Invite
8
Days
13
Hours
11
Minutes
18
Seconds

Topics covered in the framework

Customer Lifecycle & User Journey
Onboarding & Activation
Reputation & Habituation
Churn management & Resurrection
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Insights from Peers & Experts

Learn to approach customer engagement strategically. Get face time with industry peers and mentors.

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Elevate your growth game

Learn the frameworks to make a meaningful impact to your product’s growth and build your growth muscles.

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Join the community

Become a part of an exclusive group and tap into the expertise of the larger community when required.

Workshop Mentors
Get real life insights from industry experts!
Leader headshot image
Gianfranco Cuzziol
CRM & Personalisation Expert (Ex Avon, Dr. Martens, Aesop, The Body Shop & BMW)
Gianfranco Cuzziol
CRM & Personalisation Expert (Ex Avon, Dr. Martens, Aesop, The Body Shop & BMW)
Leader headshot image
Akshit Khandelwal
Principal Product Manager at Bókun, a Tripadvisor company (Ex Booking.com, Walmart)
Akshit Khandelwal
Principal Product Manager at Bókun, a Tripadvisor company (Ex Booking.com, Walmart)

The Workshop Experience

Before the workshop
  • Accepted participants get access to video based learning material
During the workshop
  • Participants apply the frameworks to specific CLM stages & problems
  • Small groups are formed and ideas are brainstormed with peers
  • Each group presents their best solutions, and feedback/inputs are gathered from the larger group
  • Upon completion, physical certificates are awarded (and digital copies for Linkedln!)
After the workshop
  • Participants network over drinks, food and conversations after an intense afternoon of learning and strategizing!

CELP London, 2024

Here's a look at our last CELP edition in London!

Testimonial: CELP London Aftermovie
CELP London
Cohort Video
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