Customer Engagement Leadership Program

July 11, 2024

Brisbane - July 11, 2024

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Live CLM workshop


About Customer Engagement Leadership Program(CELP)

  • Live in-person workshop on customer lifecycle management
  • Learn & Apply frameworks built by b2c growth leaders
  • Brainstorm your CLM strategy with industry peers
  • Proven format(200+ past participants globally!)
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Topics covered in the framework

Customer Lifecycle & User Journey
Onboarding & Activation
Reputation & Habituation
Churn management & Resurrection

Insights from Peers & Experts

Learn to approach customer engagement strategically. Get face time with industry peers and mentors.


Elevate your growth game

Learn the frameworks to make a meaningful impact to your product’s growth and build your growth muscles.


Join the community

Become a part of an exclusive group and tap into the expertise of the larger community when required.

Meet your Mentor
Leader headshot image
Jaypee Pulmano
Managing Consultant- Digital Alchemy
Jaypee Pulmano
Managing Consultant- Digital Alchemy

Jaypee Pulmano is an experienced CRM expert currently working with Digital Alchemy as a management consulting enabling multiple B2C brands better their customer engagement strategies and journeys!

The Workshop Experience

Before the workshop
  • Accepted participants get access to video based learning material
During the workshop
  • Participants apply the frameworks to specific CLM stages & problems
  • Small groups are formed and ideas are brainstormed with peers
  • Each group presents their best solutions, and feedback/inputs are gathered from the larger group
  • Upon completion, physical certificates are awarded (and digital copies for Linkedln!)
After the workshop
  • Participants network over drinks, food and conversations after an intense afternoon of learning and strategizing!


Don’t just take our word for it, here’s what CELP members are saying.

Testimonial: CELP AUS aftermovie
CELP Australia
Cohort Video
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