Your customers are more than just a single transaction. In a world of short attention spans and fierce competition, retaining their engagement is the key to sustained growth. As a brand leader, you know the importance of understanding the customer journey—from app to website to in-store. But what are top brands really doing to maximize their ROI across this lifecycle?

The Customer Engagement Leadership Program (CELP) is a hands-on, one-day workshop designed for leaders in marketing, growth, product, and CRM. At the workshop, mentors from leading Consumer Brands will not only give you the Customer Lifecycle Management Frameworks you need to build a powerful engagement strategy, but also showcase tried & tested examples that have worked wonders for their brands.

In this program, you will learn to:

• Map the entire customer journey and identify key touchpoints.
• Design high-impact campaigns that resonate with your audience.
• Optimize your channels to deliver the right message at the right time.
• Implement strategies that boost both engagement and retention.

Your Exclusive Invitation to the Melbourne Cohort

• Proven Frameworks: We’ll share powerful frameworks built by leaders in the B2C space, so you can apply what actually works.
• Peer-to-Peer Problem-Solving: Get direct feedback on your unique challenges from mentors and peers who understand your world.
• Expert Certification: Earn a certification to validate your expertise in Customer Lifecycle Management.
• Global Success: Join an exclusive group of over 500 professionals who have benefited from this globally loved program format.

Ready to stop guessing and start leading? Spots for the Melbourne cohort are selling out fast. Claim your seat today and transform your brand’s future.